Frequently Asked Questions
Need help with something? Check out our most frequently asked questions.
General FAQs
What is Sands and Stories?
Sands and Stories is an inbound Destination Management Company (DMC) based in Saudi Arabia specializing in cultural, heritage, adventure, and city experiences.
What types of travellers do you serve?
We serve solo travelers, couples, families, groups, corporate teams, universities, and international travel agencies.
Do you offer Customized tours?
Absolutely. We can tailor itineraries based on interests, pace, group size, and budget.
How can i book a tour?
You can book via website, WhatsApp, or e-mail.
What is your cancelation policy?
Please refer to the cancellation poilicy for detailed information, available on the site footer.
Are tours suitable for children and elders?
Yes — experiences can be adjusted to suit all ages.
What languages do you offer?
English, Arabic, Spanish, Italian, German, French, and others on request.
Are entrance fees included?
Most tours include entry tickets; the itinerary will specify.
Is Saudi Arabia safe?
Yes — the country is extremely safe with low crime rates.
Is modest clothing required?
Modest clothing is recommended in traditional areas
Do you offer event-based packages?
YES – Please refer to the Sports and Live Events Section under Experiences.
Do you provide travel insurance?
We do not sell insurance; however, we recommend purchasing international coverage before your arrival.